Top 10 Frequently Asked Questions
By Jennifer Krampe
As the Customer Engagement Manager here at The Duratran Company, I often field a wide variety of questions from our customers. Questions ranging from, “Do you charge for layouts?” all the way to “How do I send artwork for an order?” and ”Help! I need this tomorrow!”
Thinking it might be helpful for our customers to have readily available answers to those questions, everyone on the Duratran Team put their heads together and came up with our list of ”Top 10 Frequently Asked Questions”.
Let’s start out with our #1 most frequently asked question:
1. How do I send files or artwork to the graphic designer for my order?
First we’ll cover the what type of file our graphic team can work with.
We support the following applications: All CS5 Adobe applications (Photoshop, Illustrator, InDesign, etc.), as well as all previous versions. If we’re going to store your file for future use and multi-sized layouts, we prefer layered files. High resolution TIFF’s, JPG’s, and PDF’s are also all acceptable file types.
Preferred file sizes: All files that are half size of graphic requested, need to be 300 dpi or higher. All files that are at full size of graphic requested, can be 150 dpi or higher.
Have artwork?
Next, let’s go over how to send files to the graphic team.
Once you have the right file type ready to send, get it to us quickly by using this link: www.theduratrancompany.wetransfer.com.
If you’re on our website, www.duratran.com, simply click on the ‘Send Files’ link on the left hand side column. Mailing us a CD is another option. Just send your disk to:
The Duratran Company
203 S. Cutler St
Spring Lake, MI 49456
Stay tuned for future blog posts about the rest of our “Top 10 Frequently Asked Questions”!
As always, the Duratran Team is available to answer any questions you may have regarding file types, how to send artwork, and everything else! Don’t hesitate to give us a call at 800-962-3119 if you have any questions.